1. The bot checks are 100%
2. Players can always send in a ticket showing a screenshot at the time of bot check along with:
What the bot checker looked like
Did the bot checker say anything?
What did the room look like?
Was the player warped to more than just one place?
The bots, when bot checked, exhibit a certain behavior that then shows that 100% they are a bot when done by a gm. One of the things that is obvious is:
When the bot is sitting down, upon being healed, they automatically jump right back up and start attacking monsters. Where as with a player, there is a delay.
Upon being warped somewhere, the bot will automatically sit down if there are no monsters nearby to kill.