Tagalog. I'll get my friend to translate real quick. "Just reply to the support ticket, the GMs will answer as soon as they can. Don't bump your ticket as that causes it to go the bottom of the pile. Everything will get sorted out."
Mag reply ka nalang dun sa support ticket, yung mga GM nalang ang sasagot kung kelan sila pwede. Wag mo i-bump yung ticket dahil na pupunta siya sa dulo.
@_@ Hope she does speak Tagalog.