She's doing just fine in her tickets, it's just like playing phone tag, there have been no huge rift in the language barrier.
Edit: What country is it legal to steal thing Schrodinger? Country of thieves? Otherwise everyone knows not to steal..
OOOH, are you saying thats what she did?? 
What the heck? Where did I say anything regarding stealing, Haine mentioned it as something that's just blatantly a world-wide law people would follow. We did not say that is what she did, we did not say she even did anything intentionally, NONE of the staff will ever say what she did, only she has that choice to tell people after she does her support ticket.
And like we've said... a LOT, just because someone has a reputation for "being super nice and helpful and awesome" does not automatically disqualify them from being punished. We treat everyone equally, and like Haine and I have both said, it could just be a huge mis-understanding, as haine said, we DO ban accounts when the account in question is related to an issue.
tl;dr we don't look at how nice a person everyone thinks someone is, we look at the evidence, and act accordingly, if you want to know why moka is banned, find her once her ticket is finished.