Since you are discussing it here:
The log shows that she took your items.
The support ticket you sent in, her IP shows her closing your ticket.
Her IP shows her answering your ticket pretending to be you.
Her IP was on your forum account last when your password and email address were changed and you couldn't log in on the forums.
Even if you say to unban her, she had taken your things and then sold them. She didn't just do that but tried to cover it up by trying to "fix" your ticket and have you drop charges. She will not be unbanned.