If you do want to recover it and a GM has asked that, instead of waiting on the GM to tell you what to do, skip to this step:
Send in a spend credit request in $10 since that's the fee for item being taken by NPC.
Put in the spend credit, what account you want said item on and what character.
In the body of the request, put:
Per GM ________Whoever asked you to recover________, please recover my item from ticket #whateverthenumberwas.
Make sure the GM who asked you if you want to recover, was a high GM.