ticket 9158

[Gravity]

First off thankyou for agreeing with me, I kno its a tough time for you. 2nd your not the only player or your cousins in this case that gms have made mistakes with. Everyones human and on a server that has tons of people donating theres bound to be mistakes. With that being said theres tickets that have mistkes similar to yours (things players did nothing wrong to have items withheld from them). And sadly those tickets have been open for years. Im not saying to overlook any ticket or that its fair in any way. But we gotta have faith that our gm team is trying there best and if there was a mixup they are working around the clock to fix tickets like yours and tickets unalike.

Anyways I wish you luck and all again.

[Fidelis]

I'm sorry if that sounds blunt, but why would a charge back - accidental or not - be a mistake on our side? FYI: Charge back = You donate money to the server, receive the ad credits, but then, for some reason, PayPal doesn't transfer the money to Anthem's PayPal account, so yeah. You received ad credits, but there was no money transaction to AnthemRO, or it's on hold until you resolve the issues with your account. You don't want to know how many players scammed or tried to scam us by donating, then cancelling the transaction, so a ban for the duration of the charge back is justified, and it's definitely not our fault if there are any issues with your PayPal account.

@Duplighost: I'm sorry for the delay on your or your cousin's ticket, but maybe the charge back has not been resolved yet completely. All I can offer you is talking to a staff member with access to the PayPal account to check up on the donation.

And yes, we definitely are human, and we do make mistakes as well. But putting the blame on us everytime you "think" we're in the wrong doesn't work; it's just not fair.

[Duplighost]

thanks fidelis, but the thing is that my cousins redonated those 207 dollars which sum up to around 415 credits cuz apparently  the first time the transaction was not completed. So now that they have redonated those 207, they gave the transaction number which is what the GM team asked for, and now theyre waiting.

well your response was a breather, thank you very much

Edit: Transaction ID (source: my cousins) is 7J453358DW038230U which is stated in my cousins tickets.

[TerminatorX]

I'm sorry if that sounds blunt, but why would a charge back - accidental or not - be a mistake on our side? FYI: Charge back = You donate money to the server, receive the ad credits, but then, for some reason, PayPal doesn't transfer the money to Anthem's PayPal account, so yeah. You received ad credits, but there was no money transaction to AnthemRO, or it's on hold until you resolve the issues with your account. You don't want to know how many players scammed or tried to scam us by donating, then cancelling the transaction, so a ban for the duration of the charge back is justified, and it's definitely not our fault if there are any issues with your PayPal account.

@Duplighost: I'm sorry for the delay on your or your cousin's ticket, but maybe the charge back has not been resolved yet completely. All I can offer you is talking to a staff member with access to the PayPal account to check up on the donation.

And yes, we definitely are human, and we do make mistakes as well. But putting the blame on us everytime you "think" we're in the wrong doesn't work; it's just not fair.

 Just wondering, how long approximately the APril 16 crash tickets will be resolved?@@