Usually, there's like an accidental space or something. So instead of just checking, you might want to copy and paste from the email edit account page into the "Enter email address to delete" box. It's funky, but it works a lot of the time :S Or something better, is to log into the edit account page, and change your email to like "deleteme" and that's all. Then log into RO and use "deleteme" as the email address and hit enter. That should delete your char without the help of a GM. Because that's how they do it too xD.