1. Voting from the same household on two different forum accounts is highly discouraged, since you could accidentally vote twice within one's cooldown period, which is considered as fraud. It doesn't matter if you're using different laptops, you will still have the same IP on the internet because you both use the same internet connection. I recommend to vote from only one of your forum accounts, and not to use the other account for voting at all (you are allowed to keep both accounts)! This way, you won't mix up the cooldown times.
Should you accidentally fraud, send in a ticket immediately!
2. If your boyfriend is using Vista, tell him to go to the RO\Screenshot folder. A "Compatibility Folder" button in the menu bar should appear; if you click on it, you should see the "missing" screenshots.