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Support Ticket IGNORED
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Author Topic: Support Ticket IGNORED  (Read 2638 times)

joyce0504

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Support Ticket IGNORED
« on: December 25, 2008, 03:00:01 pm »
How come my support tickets are somehow being ignored........
"waiting for GM response"
again and again....
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Reiz0r

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Re: Support Ticket IGNORED
« Reply #1 on: December 25, 2008, 03:09:52 pm »
On what timeframe and do you keep updating it?
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joyce0504

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Re: Support Ticket IGNORED
« Reply #2 on: December 25, 2008, 03:14:05 pm »
I just updated it mins ago.....
I made that support ticket yesterday
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Anya

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Re: Support Ticket IGNORED
« Reply #3 on: December 25, 2008, 03:15:51 pm »
Everytime you update or bump a ticket, it goes down to the end of the queue.
However, it's Christmas, and all(?) of the GMs celebrate, so cut them some slack?
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joyce0504

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Re: Support Ticket IGNORED
« Reply #4 on: December 25, 2008, 03:18:42 pm »
 ;D hahaha u've got a point...
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Varis

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Re: Support Ticket IGNORED
« Reply #5 on: December 25, 2008, 03:38:45 pm »
Yeah, bumping your ticket has the opposite effect on tickets compared to what bumping does to threads on the forums. Instead of moving the ticket to the top, it moves it to the bottom. This is because tickets are more or less answered in order of oldest to newest, so the longer a ticket goes without any attention, the closer to the top of the list it gets.
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Duplighost

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Re: Support Ticket IGNORED
« Reply #6 on: December 25, 2008, 06:49:57 pm »
Quote from: Varis on December 25, 2008, 03:38:45 pm
Yeah, bumping your ticket has the opposite effect on tickets compared to what bumping does to threads on the forums. Instead of moving the ticket to the top, it moves it to the bottom. This is because tickets are more or less answered in order of oldest to newest, so the longer a ticket goes without any attention, the closer to the top of the list it gets.

*bangs head on desk*
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Varis

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Re: Support Ticket IGNORED
« Reply #7 on: December 25, 2008, 07:12:55 pm »
What?
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charles241

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Re: Support Ticket IGNORED
« Reply #8 on: December 25, 2008, 08:37:06 pm »
Quote from: joyce0504 on December 25, 2008, 03:14:05 pm
I just updated it mins ago.....
I made that support ticket yesterday
You made it yesterday and you're saying that it's been ignored?  ???
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~Keith* - High Priest 99.70
*Keith~ - BioChemist 99.70
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kurip

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Re: Support Ticket IGNORED
« Reply #9 on: December 25, 2008, 10:00:25 pm »
Quote from: charles241 on December 25, 2008, 08:37:06 pm
Quote from: joyce0504 on December 25, 2008, 03:14:05 pm
I just updated it mins ago.....
I made that support ticket yesterday
You made it yesterday and you're saying that it's been ignored?  ???
even a report takes some 2 days to get answered, just be patient >_>
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joyce0504

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Re: Support Ticket IGNORED
« Reply #10 on: December 26, 2008, 02:24:30 am »
Ohhh.....hahaha it's my 1st time sending one.... i don't really know much about it
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charles241

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Re: Support Ticket IGNORED
« Reply #11 on: December 26, 2008, 03:52:16 am »
Quote from: kurip on December 25, 2008, 10:00:25 pm
Quote from: charles241 on December 25, 2008, 08:37:06 pm
Quote from: joyce0504 on December 25, 2008, 03:14:05 pm
I just updated it mins ago.....
I made that support ticket yesterday
You made it yesterday and you're saying that it's been ignored?  ???
even a report takes some 2 days to get answered, just be patient >_>

It's not me. lol.
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~Keith* - High Priest 99.70
*Keith~ - BioChemist 99.70
`Keith* - High Wizard 99.6*

kurip

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Re: Support Ticket IGNORED
« Reply #12 on: December 26, 2008, 10:20:22 am »
Quote from: charles241 on December 26, 2008, 03:52:16 am
Quote from: kurip on December 25, 2008, 10:00:25 pm
Quote from: charles241 on December 25, 2008, 08:37:06 pm
Quote from: joyce0504 on December 25, 2008, 03:14:05 pm
I just updated it mins ago.....
I made that support ticket yesterday
You made it yesterday and you're saying that it's been ignored?  ???
even a report takes some 2 days to get answered, just be patient >_>
It's not me. lol.
i know, was just supporting your statement
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Spoiler for ign:
Kurip - HP (99/70)
Akyu - prof (99/6*)
Sanri - HP (99/70)
mesousa - baby sage (99/50)
ruyuri - gypsy (in progress)
..
3rd Class Customization pack

SolBad-Kid

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Re: Support Ticket IGNORED
« Reply #13 on: December 26, 2008, 10:23:25 am »
Lol, I hope I don't have to wait another couple of monhts. -.-
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Linni

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Re: Support Ticket IGNORED
« Reply #14 on: December 26, 2008, 10:49:20 am »
a month?
im waiting for a year now
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