How about...
... "as soon as the GMs get to it"?

Seriously, there are multiple topics like this every day. <.< It won't really help to ask the same question again and again and again
and again and again and again and again...By the way: What do you mean by "To recover a support ticket"? Support ticket, regarding an item recovery case? Well, always depends on your case how long it takes, how much information you included, etc., I suppose.