Pre-Anesis tickets and how we're proceedingby: GM Haine
on: March 14, 2013
Hey guys!
I know many of you have been waiting for an update as to how we've decided to proceed with handling all of the pre-Anesis tickets, so I'm going to be breaking it down as much as I possibly can, and to avoid as much confusion as possible.
As most of you may know, we had a very serious issue with backlog on the previous server. Originally, the thought had crossed our minds to start completely fresh, completely wipe old tickets, and players who had previous tickets would simply be out of luck. However, this would be completely unfair to all of the old players who have been waiting
years, and would probably also cause a lot of players to turn tail and leave.
At the same time, processing every old ticket as we normally would, would simply be too time consuming, and we would be stuck in our previous slump of an endless amount of backlog tickets. So, we needed to think of an in-between that would allow us to clear old backlog in a timely manner, but also not be a complete turn-off for older players.
First and foremost,
all "current" tickets will be a priority over backlog tickets. This is to help ensure that all new tickets do not become subject to backlog like they had in the past. Granted, we will still be working incredibly hard to process all past tickets.
Each ticket will generally be looked at on a case-by-case basis.
If the item recovery is simple (Ex, sold to NPC, simply on a character who is banned, traded to someone who retired) the items will be returned to you. Tickets created before January 1, 2012 will be processed with no item recovery fees.
For tickets that are more complex, (Ex, you lent an item to a friend, who in turn sold it, and the cycle continued several dozen times) players will be given a sum of ad credits based on the type of item that it was.
- SQI's, which include Belmont Whip, Artemis Bow, Djinn, Aegis Shield, Mjolnir, Suiken, Evangelist, Electric Guitar, Tome of Ymir, Staff of Magi, Nibelungen, Sherwood Bow, Twin Fang, Sleipnir[1], Megingjard, Brisingamen, and Valkyrie Helm[1] - Will be given a face value of 60 ad credits.
- Most other items will be given at a 10-20 ad credit value, which is at the discretion of the GM processing the case.
- Items that would not have been worth recovering based on the item recovery fees will not be recovered or given any ad credit. Ex, Creamy Clip
- Ad credit amounts are not negotiable, period.
The method that is taken to process the ticket is purely up to the staff member, and is also not negotiable. Please keep in mind that we will not tolerate any rudeness or disrespect in the tickets, and that continuing to show that kind of attitude may result in your ticket getting permanently locked.
Unfortunately, we will no longer have access to item logs for when the server was Aegis. So, from 03/07/07 to roughly around March-April 2010. If your ticket was created in this time period, there is a small chance that we will not be able to offer any compensation at all. However, as long as there was some work done on your ticket at all (ie, items were traced) you should be fine!
Tickets created on January 1, 2012 and after will be processed as usual to the best of our abilities. Full item recovery fees will still apply. In extreme cases, a staff member may decide they must offer an ad credit amount, however, this will be avoided at all costs.
Lost Accounts:Similar to item recoveries, depending on the severity or age of the case, your account may not be able to be returned to you. If too much time has passed, and someone innocent is occupying the account, then the accounts cannot be returned. In this case, the staff member
may offer an ad credit amount of 10-20 ad credits, pending what is on the account.
- If an account simply had 1 or 2 novices, or very low level 1-1 classes, with practically nothing on them, there will be no reimbusement.
- If there are developed Non-Trans, 10 ad credits will most likely be awarded.
- If there are Trans class(es) on the account, 20 ad credits will most likely be awarded.
Again, this is non-negotiable and amounts given are up to the staff member processing your ticket.
Banned Accounts:If your account was banned by any staff member that is no longer on staff, then the account is not unbannable or recoverable. We have decided to respect the decisions of the previous staff members who have worked for us. Examples being if your ticket was originally being processed by Denia, Tesla, etc. If you were banned by any active staff, and had an open case, it will still be reviewed if it was not closed.
Note: This does not mean if you were banned at any point in time that you will be unbanned!! This is simply if you had an ALREADY OPEN case in pre-Anesis that was not solved or answered.
That all being said, if you had a ticket before the server switched to Anesis, please submit a brand new ticket. Please include your old ticket number inside of the ticket, and include in the body of your ticket that it is an old backlog ticket. If your old ticket was ever responded to, you should have a ticket # inside of the e-mail. These tickets will be marked under "Waiting for Investigation".
As an additional note, please do not ask Event GMs or PR for updates on your tickets. They do not handle Lost item/lost account/spend credit tickets, and will not be able to give you any additional information, updates, etc.
Hopefully that all makes sense to everyone. If there's any confusion, please feel free to ask.
Have fun
