Which is true?

[exDragon]

It said that GMs work on tickets based on order so replying to a ticket moves it to the bottom so it takes longer for a GM to resolve the ticket but this contradicts what GM Haine said.

Staff with ticket access has the ability to have tickets arranged how they want.

This comment was in regards to replying in tickets moving it to the bottom of the list so it takes longer to answer.  Do you follow any type of order when answering tickets or do you just pick a random one off the list?

[Linmakana]

I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.

[Sky king yang]

I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.

Try one week.  -.-  I think that's what happen to me.
BTW what happens if A GM does not respond to a ticket longer than a week?  Is there another GM that can work on this?  If that can't be done I suggest hiring more GM's.

[GreaterPepe]

I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.

This is most likely true.

The GM that happens to be browsing tickets at the time probably takes the tickets that they are most familiar with and completes them first.
So simple tickets probably take priority over more complicated ones. But I'm not 100% Sure how true that is.

When I ask for Unslots, Name changes or Kaho changes, it usually only takes a day at most. Once it literally took around ten minutes.
But when I asked for a marriage ticket, it took a couple weeks.

So either marriages are a lot harder to complete than they look, or Unslots/Kaho/Valk/Name changes take priority, followed by Ad Credit issues like missing Ad credits from donations, then after that stuff like weddings and adoptions. And then after that, more complicated stuff like reporting players for tougher issues like Scams, Interfering with WoE, Abusing bugs etc. Then after THAT, missing items and such.

That's just from my personal experience with the time it takes to fill out tickets.

[Sky king yang]

Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.

[G-Star]

Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.

my old friend NPCd two brys for 10 zeny... had to recover that for 50$ or more i don't remember exactly >_>

[SanRath]

Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.

my old friend NPCd two brys for 10 zeny... had to recover that for 50$ or more i don't remember exactly >_>

SQI recovery fee is $30 each

[The Mystic]

It said that GMs work on tickets based on order so replying to a ticket moves it to the bottom so it takes longer for a GM to resolve the ticket but this contradicts what GM Haine said.

Staff with ticket access has the ability to have tickets arranged how they want.

This comment was in regards to replying in tickets moving it to the bottom of the list so it takes longer to answer.  Do you follow any type of order when answering tickets or do you just pick a random one off the list?

They probably have a option for each thing you mentioned and I'm pretty sure they wouldn't radomize them or anything.

[drigerx1]

I have a theory that they just put all the tickets in a hat and pick one out 

[Xia Xue]

lol that's too random then

[G-Star]

Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.

my old friend NPCd two brys for 10 zeny... had to recover that for 50$ or more i don't remember exactly >_>

SQI recovery fee is $30 each

oh oké, like i said i wasn't sure

[dailydaily]

once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )
and the most stupidest thing ever !!

the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost
lucky for me, the cat that took mine was killed and it dropped the mace !

a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls 

[Linmakana]

once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )
and the most stupidest thing ever !!

the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost
lucky for me, the cat that took mine was killed and it dropped the mace !

a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls 

Now kids, what have we learned from this lesson?

[Xia Xue]

once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )
and the most stupidest thing ever !!

the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost
lucky for me, the cat that took mine was killed and it dropped the mace !

a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls 

good thing you didn't die when it dropped the mace ;< cause you'll cry out loud if you do

[G-Star]

once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )
and the most stupidest thing ever !!

the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost
lucky for me, the cat that took mine was killed and it dropped the mace !

a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls 

Now kids, what have we learned from this lesson?

yea, dropping down is a risk, trade is faster and safer