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Print Page - How long did YOUR support ticket take to get resolved?

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The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: eevee on December 13, 2008, 08:33:48 pm

Title: How long did YOUR support ticket take to get resolved?
Post by: eevee on December 13, 2008, 08:33:48 pm
Just wondering how long it took various people to get theirs resolved. I just posted mine with: how i got the item, pic, how i lost, what i traded for the item and what time/day i lost it.

any others?
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: SoSmooth on December 13, 2008, 08:41:52 pm
same case as you

Quote
pwned4life
2008-10-29 05:52:26    
Proof that I the Ice Pick was mine

The person that picked it up is MaLditah~
I don't have any screenies of the conversation though.

Quote
Kairiya
2008-11-30 16:05:01    If you have broken any of the rules of item recovery (rules and fees found here: http://www.anthemro.com/forums/index.php/topic,13.0.html) you may be responsible for a recovery fee at the discretion of the High GM team. 

Do you still wish to pursue item recovery? 

For GM Reference:

Victim: Pwned4Life (870902)
Summary: The player dropped the item in question.
Items Missing?: Ice Pick (84424021)
Rules broken?: Dropped an item

before a response  :-[
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Stephanie J on December 13, 2008, 09:04:51 pm
Five months for a scam of equipment, more than just one person was scammed by the scammer and they had to check item logs and all that. So, yeah, wasn't that too bad.
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: gandah~ on December 15, 2008, 05:46:46 pm
7 months @_@ for the lost kaho... not scammed... just bought from someone known to be buying gears with real money.. hope u get urs b4 7 months XD
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: levin on December 15, 2008, 06:35:04 pm
few months i guess can't remember X_X

like 3-5 months

but don't worry, the GMs will definately do their jobs =)
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Hypobeat on December 15, 2008, 06:55:32 pm
few months i guess can't remember X_X

like 3-5 months

but don't worry, the GMs will definately do their jobs =)



did you drop an item too ?  ::)
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: sOra_ on December 15, 2008, 07:29:41 pm
scam case.
mine took 3 month.
overall GM do their job.
thx~
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: SolBad-Kid on December 15, 2008, 07:55:52 pm
3 years.  ;D
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: ateneo-freak on December 15, 2008, 08:15:08 pm
1 month. dropped my dbss.
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: SwiftStrike on December 15, 2008, 08:48:56 pm
it took less than a week for adrift to solve my forgotten password for my soul linker :D

but then again..those dont require as much work as item losses.
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: levin on December 15, 2008, 10:19:50 pm
few months i guess can't remember X_X

like 3-5 months

but don't worry, the GMs will definately do their jobs =)



did you drop an item too ?  ::)

scam case X_X

3 years.  ;D

O_O 3 years....
....
...
...
..

Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Hypobeat on December 15, 2008, 10:50:35 pm
1 month. dropped my dbss.


the gms solved it in 1 month? >.> the last time they replied was 1 month ago. I have been waiting for 2 months since the day that i dropped my item. ::)
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Stephanie J on December 15, 2008, 10:56:32 pm
1 month. dropped my dbss.


the gms solved it in 1 month? >.> the last time they replied was 1 month ago. I have been waiting for 2 months since the day that i dropped my item. ::)
It might have been sold once or more, and they have to track that and when they recover it they would have to refund the zeny or items traded for the item. Each person/account that touches it makes it another link the GMs have to trace so it can get longer and longer depending on how many people have it.
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: jangster on December 15, 2008, 11:00:53 pm
Almost 10 months since I made the ticket and still waiting for high gm response. 9 months since the last gm response. Protip: never lend out gears. xP
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Hypobeat on December 15, 2008, 11:56:36 pm
1 month. dropped my dbss.


the gms solved it in 1 month? >.> the last time they replied was 1 month ago. I have been waiting for 2 months since the day that i dropped my item. ::)
It might have been sold once or more, and they have to track that and when they recover it they would have to refund the zeny or items traded for the item. Each person/account that touches it makes it another link the GMs have to trace so it can get longer and longer depending on how many people have it.


for summary, it says player dropped item, other player picked it up. Has already been recovered by Denia    ::)
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: anonimousse on December 16, 2008, 12:07:16 am
My case was solved around a month, too.  My brother saw who picked it up, no screenshots though.  Maybe that allowed the GMs to solve the case faster.
Title: Re: How long did YOUR support ticket take to get resolved?
Post by: Hypobeat on December 16, 2008, 12:11:16 am
My case was solved around a month, too.  My brother saw who picked it up, no screenshots though.  Maybe that allowed the GMs to solve the case faster.

i know who picked mine up too  :'(, but i'm still waiting for gms for more than a month now   :-\