Staff with ticket access has the ability to have tickets arranged how they want.
I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.
I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.
Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.
Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.
my old friend NPCd two brys for 10 zeny... had to recover that for 50$ or more i don't remember exactly >_>
It said that GMs work on tickets based on order so replying to a ticket moves it to the bottom so it takes longer for a GM to resolve the ticket but this contradicts what GM Haine said.They probably have a option for each thing you mentioned and I'm pretty sure they wouldn't radomize them or anything.Quote from: GM HaineStaff with ticket access has the ability to have tickets arranged how they want.
This comment was in regards to replying in tickets moving it to the bottom of the list so it takes longer to answer. Do you follow any type of order when answering tickets or do you just pick a random one off the list?
Shit...well donating is one issue but im talking about recovery fee for my Npc'd gear. Ive already been told this gear was npcd by the GM but this certain GM is gone missing. Oh well, gms keep doing a great job. I know you work hard as I do and got other properties to take care of.
my old friend NPCd two brys for 10 zeny... had to recover that for 50$ or more i don't remember exactly >_>
SQI recovery fee is $30 each
once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )Now kids, what have we learned from this lesson?
and the most stupidest thing ever !!
the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost :)
lucky for me, the cat that took mine was killed and it dropped the mace !
a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls ;D
once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )good thing you didn't die when it dropped the mace ;< cause you'll cry out loud if you do
and the most stupidest thing ever !!
the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost :)
lucky for me, the cat that took mine was killed and it dropped the mace !
a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls ;D
once in ayothya dungeon, while leveling my high merchie, i dropped gears to my tank to pick up instead of trading (DBSS mace )Now kids, what have we learned from this lesson?
and the most stupidest thing ever !!
the leaf cats picked it up .. Had to collect a whole of 10-15 leaf cats before my gear is lost :)
lucky for me, the cat that took mine was killed and it dropped the mace !
a champ was there, looking at it, WTF !!
it was fun, but i almost dropped my balls ;D
yea, dropping down is a risk, trade is faster and safer :PSafer? Yes. Faster? No.
What exactly is done to pick which tickets get looked at next then?
GM input would help a lot.I think the easier tickets are done first. I've never had to wait for more than 24 hours to get a reply to a ticket.
This is most likely true.
The GM that happens to be browsing tickets at the time probably takes the tickets that they are most familiar with and completes them first.
So simple tickets probably take priority over more complicated ones. But I'm not 100% Sure how true that is.
yea, dropping down is a risk, trade is faster and safer :PSafer? Yes. Faster? No.
yea, dropping down is a risk, trade is faster and safer :PSafer? Yes. Faster? No.
Safer? Yes. Faster? Yes.
On my experience, i were faster than dropping down, we can test it if you want.
I remember picking up katadama's valk kaho after he attempted to drop trade it. I gave it back right away but he said "Q_Q" when I got a hold of it. Made me lol.yea, dropping down is a risk, trade is faster and safer :PSafer? Yes. Faster? No.
Safer? Yes. Faster? Yes.
On my experience, i were faster than dropping down, we can test it if you want.
They can't reply to what they can't see. It was already part way down on the second page.So why are still asking for an answer?
Server people need insider info to get their tickets answered faster than everyone else?They can't reply to what they can't see. It was already part way down on the second page.So why are still asking for an answer?
They can't reply to what they can't see.
They can't reply to what they can't see. It was already part way down on the second page.So why are still asking for an answer?
I'll give you a hint. Spelling,Grammar,Details,SS!They can't reply to what they can't see. It was already part way down on the second page.So why are still asking for an answer?
It would be nice to know how tickets are answered so that they can be written in a way that speeds up how fast they are replied to.
I'll give you a hint. Spelling,Grammar,Details,SS!They can't reply to what they can't see. It was already part way down on the second page.So why are still asking for an answer?
It would be nice to know how tickets are answered so that they can be written in a way that speeds up how fast they are replied to.
Easy?
That actually brought on this question. We are told that adding something to a ticket after it has been made puts it at the bottom of the list so do not do that but also told that they don't actually follow list order which leaves the question what is actually done?How about you read the first page?
Assume they do what?Just assume a answer to your questions until otherwise said. Other than that hope people put up with what they call "Your illegitimate logical reasoning."
lord_nathan9 > exDragonAssume they do what?Just assume a answer to your questions until otherwise said. Other than that hope people put up with what they call "Your illegitimate logical reasoning."
Thanks. One of my shining moments. /no1lord_nathan9 > exDragonAssume they do what?Just assume a answer to your questions until otherwise said. Other than that hope people put up with what they call "Your illegitimate logical reasoning."
Assume they do what?Just assume a answer to your questions until otherwise said. Other than that hope people put up with what they call "Your illegitimate logical reasoning."
LOL, your whole topic is a trollfest.(And non-GM opinions which clearly can only be answered accurately by a Past/Current GM) Everybody's doing it ;DAssume they do what?Just assume a answer to your questions until otherwise said. Other than that hope people put up with what they call "Your illegitimate logical reasoning."
If you don't have anything useful to say then don't clutter the topic with your trolling.
As Nathan said, we know absolutely NOTHING about how the tickets are handled until a GM posts about it.Or a support ticket. (lol irony of the topic and my post.)
So how about you just wait? Or personally ask a GM in-game or forum PM.
Or you can backtrace one of the GMs, go to their house, and interrogate them personally.:o I think he would want to keep it cheap and legal. That sounds expensive.
And then flee the country.
Works best, in my opinion.
Staff with ticket access has the ability to have tickets arranged how they want.
Quote from: GM HaineStaff with ticket access has the ability to have tickets arranged how they want.
What was this quote about then? It was said in relation to updating tickets with more information pushes them to the bottom of the list which seems counter intuitive.
Each of these categories, stick in their categories, so they don't mix up (like haine stated, we have options to change this, we can just moosh them all together, but that's hectic as fuck and annoying, and I doubt any staff member does it).You misunderstood. They meant you can arrange the categories how you want, but regardless of how you sort them whatever category you arrange the new ones always get bumped to the bottom.
Quote from: GM HaineStaff with ticket access has the ability to have tickets arranged how they want.
What was this quote about then? It was said in relation to updating tickets with more information pushes them to the bottom of the list which seems counter intuitive.
Staff with ticket access has the ability to have tickets arranged how they want.
You really have no idea how few people ever update a ticket with even a BIT of useful information. 99% of ticket bumps, are "when dis be answered" "gm's it's been 4 hrs, y no reply" "fix plz" "giev back items" "unban" "you guiz are stoopid" "Hello?" "where you guyz go" "Can I donate to make this faster?" "I donate a lot, you guys should be working on my ticket" "you guiz are out to get me, I know it" "I r awesome player, you gm's are just jealous".I think he took it as the organizing countered the bumping to the bottom bit. Maybe we should of explained it like this.
You might think I'm exaggerating, but I've seen EVERY one of those replies in tickets being spammed.
Haine said we can arrange them how we want, I explained how we can arrange them, Nathan even echoed it. What I said is how we can arrange them. We can keep em in their categories, or moosh them together, and it looks confusing, and awful, and unorganized. We have options to change it to "From" "Category" or "Subject". Doesn't matter how it's viewed, tickets will ALWAYS be bumped to the bottom. We have it default set to categories to keep it clean, so we can do work.
You really have no idea how few people ever update a ticket with even a BIT of useful information. 99% of ticket bumps, are "when dis be answered" "gm's it's been 4 hrs, y no reply" "fix plz" "giev back items" "unban" "you guiz are stoopid" "Hello?" "where you guyz go" "Can I donate to make this faster?" "I donate a lot, you guys should be working on my ticket" "you guiz are out to get me, I know it" "I r awesome player, you gm's are just jealous".
You might think I'm exaggerating, but I've seen EVERY one of those replies in tickets being spammed.
Haine said we can arrange them how we want, I explained how we can arrange them, Nathan even echoed it. What I said is how we can arrange them. We can keep em in their categories, or moosh them together, and it looks confusing, and awful, and unorganized. We have options to change it to "From" "Category" or "Subject". Doesn't matter how it's viewed, tickets will ALWAYS be bumped to the bottom. We have it default set to categories to keep it clean, so we can do work.
Of course tickets would still disappear from GM view if your waiting for player response but why should order be effected by replies?wow..your that dense huh? Amazing.
You wield the banhammer, Schro?LOL, I am pretty sure most GMs are told you can't ban people that annoy you. But man if I had that hammer secretly /gg
I'm pretty sure GM aggravation is a form of disrespect.
Of course tickets would still disappear from GM view if your waiting for player response but why should order be effected by replies?wow..your that dense huh? Amazing.
Just proved it 8D anyways I am done with this thread. Time to let it sink like a rock~Of course tickets would still disappear from GM view if your waiting for player response but why should order be effected by replies?wow..your that dense huh? Amazing.
Don't really know what that comment was in reference to.
An answer to my question.
At one point I made a post outlining what happens with tickets, but I suppose I'll post again to try and let people realize how tickets are set.
Obviously, they're separated into categories when you make said tickets
No category - Obv
Tech - Technical Issue
Lost - Lost items/gear/accounts
Report - Reports on whatever, players, bots, etc
Donate - Donation issues
Marry - Marriage/adoption/divorce
Spend - Spend Credits.
Each of these categories, stick in their categories, so they don't mix up (like haine stated, we have options to change this, we can just moosh them all together, but that's hectic as fuck and annoying, and I doubt any staff member does it).
How tickets work with replies is this.
1.
2.
3.
4.
5.
Let's assume those are all tickets, numbered in the order they were submitted, so 1 was submitted, and then 2, etc.
Meaning when we open our list, 1 is at the top, and is the one that the GM doing tickets will check first, let's say for instance, that this is say, a scam ticket or lost category, and I'm the GM doing tickets at the moment.
I read the ticket, check if there's any info missing (did the player ACTUALLY lose the item, did they misplace it, are they an idiot and sold it to an npc). Now, let's say the ticket merely states...
"Halp, lost my gr armor, dunno where it is, hope nobody stole it"
I check the item logs for the character they stated with the ticket, but the kaho doesn't come up in the item logs at all.
"Sorry, the item you're looking for isn't coming up in the item logs, do you have any other characters it would have been kept on, and does anyone besides you have access to your accounts?"
Now, when they reply, the ticket order changes, it's now:
2.
3.
4.
5.
1.
Time passes, and let's say... another GM has answered something for 2., so it's now:
3.
4.
5.
1.
2.
But let's say... 4 is an impatient brat, and is spamming his ticket.
3.
5.
1.
2.
4.
Congrats 4, you're an idiot and you keep pushing your ticket to the bottom.
As to GM's "not following list order" it's pretty stupid to think we don't. But I personally don't have ungodly jurisdiction, so there's only so much I can do for certain tickets, same for Zidane, or Ryouki, sometimes tickets will just reach a point where we can't make those calls, at which point, it becomes an issue only Haine, or maybe Tesla could answer, and Haine is certainly one of the busiest GM's with all the work she does. In the end, I will skip to an issue I can resolve, or push in the right direction, and work like that.
Bumping your ticket really just seeks to enrage us, because we're working as much as we can, on as many tickets as we can, it's hard to keep track of all of them, and checking a ticket to find "Hay gm, y you lazy" "Hay gm, update plz" "Hay GM, if I donate will this make ticket go faster", does nothing to help, and really only insults us, (especially trying to bribe us with donations, in fact I just locked a ticket recently because someone was spamming the ticket and trying to get us to hurry up by saying he would donate).
You wield the banhammer, Schro?
I'm pretty sure GM aggravation is a form of disrespect.
Angry germans! This is why no one likes them! Shoo, Schro. Shoooo!
Same shit, different countries. ;(Hey, got a problem with Germans? Come here and I'll show you your problem.
1)The way it is done now, do you often get to go through the entire list or if not, what percentage of the list do you normally make it through? Like how often do you finish through the list.
2)Also, I can see what you mean by five not getting as much attention but as a whole wouldn't tickets be answered faster. I know ideally people should put up all the information they have but if they forgot something their less inclined to provide it when they know they move to the bottom of this list. It may actually be the reason why most bumps you say you get are just spam and not people providing something useful.
Same shit, different countries.Hey, got a problem with Germans? Come here and I'll show you your problem.
Wanna fight? I'll fuck you up. ;(Tomorrow. Midnight. On the graveyard. So that they won't have to carry you so far afterwards.
Bitch.
!) I was asking mostly for what usually happens on average.
2) There probably is a middle ground of enough information to answer the ticket but if there was more it could have taken less of the GMs time.