Which is true?

[The Mystic]

^ We need to sticky this somewhere. Useful Info.

[Xia Xue]

nice info 

[exDragon]

Staff with ticket access has the ability to have tickets arranged how they want.

What was this quote about then?  It was said in relation to updating tickets with more information pushes them to the bottom of the list which seems counter intuitive.

[The Mystic]

Staff with ticket access has the ability to have tickets arranged how they want.

What was this quote about then?  It was said in relation to updating tickets with more information pushes them to the bottom of the list which seems counter intuitive.

Each of these categories, stick in their categories, so they don't mix up (like haine stated, we have options to change this, we can just moosh them all together, but that's hectic as fuck and annoying, and I doubt any staff member does it).

You misunderstood. They meant you can arrange the categories how you want, but regardless of how you sort them whatever category you arrange the new ones always get bumped to the bottom.
Make sense? I sure hope so.

[exDragon]

I thought I made it clear what I meant in this thread so I'm pretty sure that response was about ticket order and not categories they are in.

http://www.animusro.com/forums/index.php/topic,102664.0.html

[Malique]

Staff with ticket access has the ability to have tickets arranged how they want.

What was this quote about then?  It was said in relation to updating tickets with more information pushes them to the bottom of the list which seems counter intuitive.

Staff members would choose to do that in order to make their individual ticket answering much easier and less stressful. It also helps to get more work done.

The ones that take the least amount of work can be resolved easily; The ones that require investigation/information/proof/etc are lumped into separate categories so they can be addressed and/or forwarded without impeding the easier ones. No one should have to wait on their ticket because the jerk ahead of them continues to bump their ticket with stupidity, such as bribery.

There are a large number of tickets, so the line needs to keep moving to get through them all, or at least make some progress with them. If Staff only focused on the order they came until its resolved, that makes things even slower. One ticket could take quite a bit to resolve, due to many factors, and may need High Staff intervention. That one ticket could get in the way of 10 or more smaller tickets that could be wrapped up in mere minutes. Awaiting player responses to some of those troublesome tickets would make that process even slower, which no one wants.

[exDragon]

I understand that but what I was asking about is that tickets get moved to the bottom if you update them with any other information after originally creating them.  When I mention this didn't make since since more information could help the staff with ticket answering faster I got the reply of

Staff with ticket access has the ability to have tickets arranged how they want.

That is what led to this question.

[Schrodinger]

You really have no idea how few people ever update a ticket with even a BIT of useful information.  99% of ticket bumps, are "when dis be answered" "gm's it's been 4 hrs, y no reply" "fix plz" "giev back items" "unban" "you guiz are stoopid" "Hello?" "where you guyz go" "Can I donate to make this faster?" "I donate a lot, you guys should be working on my ticket" "you guiz are out to get me, I know it" "I r awesome player, you gm's are just jealous".

You might think I'm exaggerating, but I've seen EVERY one of those replies in tickets being spammed.

Haine said we can arrange them how we want, I explained how we can arrange them, Nathan even echoed it.  What I said is how we can arrange them.  We can keep em in their categories, or moosh them together, and it looks confusing, and awful, and unorganized.  We have options to change it to "From" "Category" or "Subject".  Doesn't matter how it's viewed, tickets will ALWAYS be bumped to the bottom.  We have it default set to categories to keep it clean, so we can do work.

[The Mystic]

You really have no idea how few people ever update a ticket with even a BIT of useful information.  99% of ticket bumps, are "when dis be answered" "gm's it's been 4 hrs, y no reply" "fix plz" "giev back items" "unban" "you guiz are stoopid" "Hello?" "where you guyz go" "Can I donate to make this faster?" "I donate a lot, you guys should be working on my ticket" "you guiz are out to get me, I know it" "I r awesome player, you gm's are just jealous".

You might think I'm exaggerating, but I've seen EVERY one of those replies in tickets being spammed.

Haine said we can arrange them how we want, I explained how we can arrange them, Nathan even echoed it.  What I said is how we can arrange them.  We can keep em in their categories, or moosh them together, and it looks confusing, and awful, and unorganized.  We have options to change it to "From" "Category" or "Subject".  Doesn't matter how it's viewed, tickets will ALWAYS be bumped to the bottom.  We have it default set to categories to keep it clean, so we can do work.

I think he took it as the organizing countered the bumping to the bottom bit. Maybe we should of explained it like this.

Spoiler for Hidden:

Tickets 1,2,3,4,5
Categories A,B,C,D,E
A1.
A2.
A3.
A4.
A5.
B1.
B2.
B3.
B4.
B5.
etc etc for all the letters.
Then B1,B3 and A2 and A4 decide to spam their tickets and they end up in this order
A1.
A3.
A5.
A2.
A4.
B2.
B4.
B5.
B1.
B3.
When tickets are "bumped they are shot to the bottom of their respective category regardless of organization. If it is all mooshed together it is just put below everything basically the exact way GM Farnsworth explained, w/o the letters.

Hopefully this helps. Also Farns Request to sticky some of this info in the guide to support tickets? It really deserves a place their imo.

[exDragon]

You really have no idea how few people ever update a ticket with even a BIT of useful information.  99% of ticket bumps, are "when dis be answered" "gm's it's been 4 hrs, y no reply" "fix plz" "giev back items" "unban" "you guiz are stoopid" "Hello?" "where you guyz go" "Can I donate to make this faster?" "I donate a lot, you guys should be working on my ticket" "you guiz are out to get me, I know it" "I r awesome player, you gm's are just jealous".

You might think I'm exaggerating, but I've seen EVERY one of those replies in tickets being spammed.

Haine said we can arrange them how we want, I explained how we can arrange them, Nathan even echoed it.  What I said is how we can arrange them.  We can keep em in their categories, or moosh them together, and it looks confusing, and awful, and unorganized.  We have options to change it to "From" "Category" or "Subject".  Doesn't matter how it's viewed, tickets will ALWAYS be bumped to the bottom.  We have it default set to categories to keep it clean, so we can do work.

So because most of the replies are use waste of space, you have it set that way reguardless on whether the reply will be useless or helpful to the ticket.  Why not just have replying in ticket not effect order at all?

[Schrodinger]

Because it'd be messy and confusing, and this is a better system so we can cycle through tickets quicker (and therefore answer more).  If we did it that way, any tickets that get bumped would push the person who made a ticket after, down the list, which would be unfair to them.  Hell, it's unfair to ANYONE that by bumping multiple times should somehow make it so we end up working on your ticket first.  Or worse, EVERYONE would bump their tickets all the time, and we'd end up locking a lot of tickets (yes, we WILL lock a ticket if someone spams it repeatedly after warning them.)

This is a system made to reward those players who supply all the info that we need for a case, and to punish those who are impatient.  It encourages players to make sure ALL info they can possibly think of is in a ticket, when they know if they don't, their ticket will only end up taking longer.

[exDragon]

I said replying has no effect in order.

[Schrodinger]

replying will ALWAYS have an effect in the order of the tickets, if they didn't, we'd need something to tell us whether or not the ticket was waiting for reply from a player or a GM, and with your way, ALL the tickets of past players who haven't responded in years would be in our huge list of tickets, it'd make our current list of tickets jump by thousands, most of which would then consist of tickets that some players obviously have no plans on ever continuing.

And then what happens with the closed tickets that a player re-opens, where does IT go  in your list that never is effected by order?

I'm done replying to this, you got your answer, and like with every other topic you make, you're gonna beat it like a dead horse.  The ticket system isn't changing, it's completely fine, if a player doesn't want their ticket to take a while, don't submit a halfass report, submit a report with all the possible info we'll need.

[exDragon]

Of course tickets would still disappear from GM view if your waiting for player response but why should order be effected by replies?

[The Mystic]

Of course tickets would still disappear from GM view if your waiting for player response but why should order be effected by replies?

wow..your that dense huh? Amazing.