HELP please :(

[jasonty]

I last played anthem at DEC24 4AM, and when I tried to Log in at around 1PM It said that my 2 accounts were blocked.

I filed a support ticket and asked why is this so and this was their answer...

(sorry, I do not know how to post pictures in the forum so I copy-pasted the one in the support ticket)
__________

jasonty
2009-12-24 00:28:03   Why is my account blocked?
jasonty
2009-12-24 02:59:12    Merry Christmas to me
GM Haine
2009-12-24 10:50:37    Your account was banned due to it touching the IP of
someone who scammed several people. Do you play from home?
jasonty
2009-12-24 12:11:15    What? what kind of scam? Yes I play from home.
I've only made a transaction with a stranger ONCE in my entire playing  history and I only sold 93 EVIL HORNs.

There might be some kind of mistake

What can I do to prove it
GM Haine
2009-12-24 12:58:36    Does anyone else in your household play?
jasonty
2009-12-24 13:11:37    My younger sister. But she stopped playing months ago. I use her character's storage once in awhile especially during the last event.

May I know the details of my supposedly scam?
jasonty
2009-12-24 20:38:11    I really hope we could fix this right away
jasonty
2009-12-25 06:21:35    Please reply I really want to start playing ASAP
______________

I really don't know what to do and I really want to play ASAP

I just turned lvl97 and, YEAH, I'm really excited to play especially this christmas break.

Does anyone have any suggestions on how I can prove my innocence?

Am I being too impatient(GM didn't reply for a whole day today as of now)?

Does it really take this long for GM's to reply? I'm not questioning the GM's integrity, I just really don't know what to do...

Thanks guys.

[03-AALIYAH]

In the support ticket instructions, it says to give them at least 48 hours per response. So I think you should wait a little more, especially as some people have been waiting weeks/months to get theirs answered. As for proving your innocence, I've never run into this situation so I can't help you. :x

[skith]

In the support ticket instructions, it says to give them at least 48 hours per response.

There is a big difference between support tickets and request tickets.


@OP : Well this is a scam case and most likely your account/IP has something to do with it so chill around untill GM staff can give you detailed information and yea Haine was very fast in her replies .

[jasonty]

Thanks guys. I didn't know about the 48 hour thing. Guess I'll have to wait...

Merry Christmas.

[skith]

48 hour is for Request tickets but yours is a Support ticket.

It has no time frame.

[Matusalem]

lol just have to wait

p.s. keep posting the support ticket, its very interesting to read them xD

[katadama]

hahahaha  bro you might end up waiting 2 years like my bud dont bother leaving it to the GM's just make a new acc and get started

[jasonty]

jasonty 2009-12-24 00:28:03    Why is my account blocked?
jasonty 2009-12-24 02:59:12    Merry Christmas to me
GM Haine 2009-12-24 10:50:37    Your account was banned due to it touching the IP of someone who scammed several people. Do you play from home?
jasonty 2009-12-24 12:11:15    What? what kind of scam? Yes I play from home. I've only made a transaction with a stranger ONCE in my entire playing history and I only sold 93 EVIL HORNs.

There might be some kind of mistake

What can I do to prove it
GM Haine 2009-12-24 12:58:36    Does anyone else in your household play?
jasonty 2009-12-24 13:11:37    My younger sister. But she stopped playing months ago. I use her character's storage once in awhile especially during the last event.

May I know the details of my supposedly scam?
jasonty 2009-12-24 20:38:11    I really hope we could fix this right away
jasonty 2009-12-25 06:21:35    Please reply I really want to start playing ASAP
Schrodinger 2009-12-25 14:15:30    Does anyone else have access to your accounts?
jasonty 2009-12-25 20:04:29    No one else. Only I know my username/password.
jasonty 2009-12-27 08:45:28    ... What's taking this so long? I really want to play ASAP. Christmas break's gonna be over soon...

What made you say that I scammed several people? I seldom interact (business-like) with stranger players because I want to avoid things like this. I want to prove my innocence. And I want to know the details please - I think I own that right.

I have been playing for almost two years and my Rouge is my first ever character in your server and in my whole ragnarok playing history - which gives this account a very sentimental value and I am really willing to fight for it.

It would be impossible for others to hack my password because mine is a very personal one. And as for the IP address, I play either here at home or (very rarely) at my mom's office (where no one else would definitely play)

As for the IP address in my FORUM involvement, I vote here and at my office.

Do you have databases of all transactions ever made, like trades or stuff?

As for the accounts involved, only my two active accounts were banned with jasonty and jasonrileyty as usernames. My other accounts and the account of my sister weren't banned even though they are still played here at home and with the same IP address.

I hope that the information I gave shed some light in this issue. I'm really in the dark right now. I really hope that we could fix this right away.
jasonty 2009-12-28 21:23:20    It just came to my mind that we are using an unsecured wireless router and I think that it is possible that someone connected through our router and had the same or similar IP address such as ours.

Just a random thought. Hope it helps.

*will be securing the router from now on.

I realllly want to plaaaaaaaay!

jasonty 2009-12-29 11:28:58    please reply
jasonty 2009-12-30 21:57:00    I want justice.
jasonty 2009-12-31 11:27:12    Happy New Year to me. and oh, I'm gonna miss the event too.
DARn
____________________

Still no reply............. darn. Is there no other way? Building another character feels bad when I already have built my previous character the way I wanted it. DARN..

[4n0nym0u5]

Gah I hate people who sell stuff that were scammed.

[Kain]

(sorry, I do not know how to post pictures in the forum so I copy-pasted the one in the support ticket)

Click on the screen shot button, go to paint, click paste, save, photobucket, upload, post.

I think that's how you do it. I haven't done it in forever because my paint mysteriously disappeared 

[black cherry blossoms]

Your just gonna have to play the waiting game. Good luck.

[rpinoco]

I know this guy (thread starter) and i know that he's not the type who'd scam people.
Since everyone knows (the GMs also themselves) that answering support tickets take a while, why won't they just be more precise in their replies? Example, this player here is already asking about the details of his alleged scam (looks like he's been doing it lots of times already), why won't the GMs get to the point right away? I understand that GMs are also humans, they also have their own time, but what im just saying here is that isn't it better if we could save more time? (and innocent players from being discouraged to play in this server). That's just my opinion. But really, i'd like to thank the GMs for their hard work as always. But there will always be rough times once in a while right? Go go go aRO!

[jasonty]

Problem solved guys. GM unbanned my account and I got justice.

And to clear it guys and to Lyronx, I never scammed and although I was never a victim of such, I still don't like scammers.

thanks for those who replied.

[4n0nym0u5]

Problem solved guys. GM unbanned my account and I got justice.

And to clear it guys and to Lyronx, I never scammed and although I was never a victim of such, I still don't like scammers.

thanks for those who replied.

No, I mean like a person who scammed an item and that "scammer" sold the item to you and the Gms thought you scammed it.... And so on a new story of mercy and shitholeness begins.