Sachi, we do not do the spend credit unless in the ticket, it states for you to send in the spend credit.
It is the job of the GM who currently has your ticket to do that spend credit as they know what is going on with your stuff.
Otherwise there would be a shitton of spend credit requests saying that they lost things instead of tickets.
And lugsy, you wouldn't have that attitude if players didn't jump right on us for being wrong.
If I could get my monthly salary of RL pay of $3k (and some change) I would gladly do tickets all day and all night, that and if it were actual job history... I don't think "Working on a private RO server" would look good on a resume though.