I'm a player like rag expressing our concern, it just a dissatisfied expression. What's wrong with that? Yeah maybe he can wrote it in better way? Dunno, for me it's just fine criticism. Just imagine killers run havoc in your city and no police taken no action about it. Although it's free server, you guys also running a business here, and is it wrong if a costumer expressing their dissatisfaction? This place is like a store without manager, no offence but this is how i feel. Simple example, main chat filled with other language other than english, it happened alot recently and some same people posted it like often, no mute???
Note that I'm very loyal to this server. Whenever I tried any other games, whether it's RO or others, I always come back to this servers, even though I've better gears, community or whatever on other games. So with my kindly tone~ I think that you guys need more manpower, why not recruiting some more capable people that are active as rule enforcer or whatever you need? Instead of using excuse like human error, you should look at the business side more. More capable & active staff, more stability?
I'm not very often talking about this server since I think it just pointless. Usually all I care is as long as this server running & I can play, I don't have a problem. But since I love playing here, I think it's just my 2 cent.