At one point I made a post outlining what happens with tickets, but I suppose I'll post again to try and let people realize how tickets are set.
Obviously, they're separated into categories when you make said tickets
No category - Obv
Tech - Technical Issue
Lost - Lost items/gear/accounts
Report - Reports on whatever, players, bots, etc
Donate - Donation issues
Marry - Marriage/adoption/divorce
Spend - Spend Credits.
Each of these categories, stick in their categories, so they don't mix up (like haine stated, we have options to change this, we can just moosh them all together, but that's hectic as fuck and annoying, and I doubt any staff member does it).
How tickets work with replies is this.
1.
2.
3.
4.
5.
Let's assume those are all tickets, numbered in the order they were submitted, so 1 was submitted, and then 2, etc.
Meaning when we open our list, 1 is at the top, and is the one that the GM doing tickets will check first, let's say for instance, that this is say, a scam ticket or lost category, and I'm the GM doing tickets at the moment.
I read the ticket, check if there's any info missing (did the player ACTUALLY lose the item, did they misplace it, are they an idiot and sold it to an npc). Now, let's say the ticket merely states...
"Halp, lost my gr armor, dunno where it is, hope nobody stole it"
I check the item logs for the character they stated with the ticket, but the kaho doesn't come up in the item logs at all.
"Sorry, the item you're looking for isn't coming up in the item logs, do you have any other characters it would have been kept on, and does anyone besides you have access to your accounts?"
Now, when they reply, the ticket order changes, it's now:
2.
3.
4.
5.
1.
Time passes, and let's say... another GM has answered something for 2., so it's now:
3.
4.
5.
1.
2.
But let's say... 4 is an impatient brat, and is spamming his ticket.
3.
5.
1.
2.
4.
Congrats 4, you're an idiot and you keep pushing your ticket to the bottom.
As to GM's "not following list order" it's pretty stupid to think we don't. But I personally don't have ungodly jurisdiction, so there's only so much I can do for certain tickets, same for Zidane, or Ryouki, sometimes tickets will just reach a point where we can't make those calls, at which point, it becomes an issue only Haine, or maybe Tesla could answer, and Haine is certainly one of the busiest GM's with all the work she does. In the end, I will skip to an issue I can resolve, or push in the right direction, and work like that.
Bumping your ticket really just seeks to enrage us, because we're working as much as we can, on as many tickets as we can, it's hard to keep track of all of them, and checking a ticket to find "Hay gm, y you lazy" "Hay gm, update plz" "Hay GM, if I donate will this make ticket go faster", does nothing to help, and really only insults us, (especially trying to bribe us with donations, in fact I just locked a ticket recently because someone was spamming the ticket and trying to get us to hurry up by saying he would donate).
