Constant trouble with the website and server connection

[shadowfaux]

Ever since the upgrade to the website, I'm having trouble (usually past 21:00 GMT -6) maintaining a connection to the server and accessing the website. Randomly the game will freeze and then say I was disconnected. Upon trying to log back in it will say failed to connect to server. When this happens I can't access the website as well. I will not be able to access the website for anywhere between 1-4 mins. Which after I have access to the site again, I have to close my aRO client to log back in. I always run both patchers (animuspatch and renewal) every day. Not sure what to do to fix this problem.

Again this has only been happening to be since the website migration.

[Talis]

The website migration has not affected the game servers at all.

Apart from that, there was a outage last night. Otherwise, there has not been any problems with the website that I am aware of... is the problem on your end perhaps ? Are you maybe using Wireless internet ?

We havn't changed anything except for the website code & the server the website is placed on so not sure :/

[calvin93]

Same here for (GMT+08:00) Malaysia.

The game will freeze sometime
Two situation i faced recently:
              1) when log into game, freeze, and you cannot click anything, although you can see shops and people
              2) after using fly wing , then it freeze
I have to press alt +F4 and relog again.
The ping to server is quite high after website had changed.
Before the changing of website, my ping is 285ms.
now it goes up to 420ms + , and quite a lot of data loss occurred too ( Request timeout)

i am the only one who using the internet in home and do not have any background program running and Downloading
Although I know Malaysia's ISP sucks,  my internet do well in streaming video and surfing web ( of course, i am not doing this while playing animusro  )

[shadowfaux]

The website migration has not affected the game servers at all.

Apart from that, there was a outage last night. Otherwise, there has not been any problems with the website that I am aware of... is the problem on your end perhaps ? Are you maybe using Wireless internet ?

We havn't changed anything except for the website code & the server the website is placed on so not sure :/

No, I don't use wireless internet for my computer. It's a direct link from the modem. Like I stated, this only happens with Animus (the game and website), every other website and MMO works during the time I cannot access Animus.

When I was DC'd last night and couldn't not access anything related to Animus, my friends on Skype said I was the only one who DC'd, and that they could access the website just fine. This happened twice last night, one about 20-30 minutes before my Original Post, and about 15 minutes afterwards.