Err... can't you just submit a (separate) Spend Credit Request ticket? I don't know what the officially sanctioned method is, but that would seem reasonable. Just make a new ticket with spend credit request and a link to the other ticket. If they told you that, there shouldn't be any reason they couldn't get your stuff back to you once you do that (I don't think there's anything new with the database that would prevent that >.>)
