hi why is my friend acc r blocked?

[dr_dre]

hi GM
my friend cant log to his acc and he see this pic
P.S:the acc name r :   Al3li

[shane3x]

Check my FAQ guide

http://www.anthemro.com/forums/index.php/topic,9043.0.html

Q: I am a new player but when i try to log in it says I am banned!
A: If it is your first time playing this server then you probably forgot to activate your account. To do this go to your emails inbox (the email you signed up with) and check for an email on how to activate your account from AnthemRO

Q: I'm not a new player but for some reason i am banned!
A: The most likely cause for this is that you have broken one of AnthemRO's Rules and someone has reported you doing so. Look for your banned characters name in the Mute log to see why you were banned. If you were unable to find the reason why you were banned in the Mute log and/or you wish to contest your ban then send in a  Support ticket

[dr_dre]

no he is just stop playing cuz of school
now he try to log in but he cant log

any answer?

Edited by Astatine: Merged double post.

[shane3x]

First don't double post. When was the last time "your friend" played?

[~Axle~]

What is his IGN?

Its possible that he was banned for Fraud, Harrasment, Or Other things.

[shane3x]

Either your friend hasn't played in a long time and needs to get his account back (If you dont play for a long time Or you haven't played since Anima closed).

Q: I lost my account information, is there any way to get it back?
A: Send in support ticket under the "Lost items/Scams" category and include as many details relevant to the account as possible, such as:

1. The most recent screenshot that you have of you playing a character on your account.
2. The name of your Internet Service Provider (Ex. AOL, Comcast, NetZero, etc).
3. Your IP (Find out yours at http://whatismyip.org/).
4. Your previous password for the account(s).
5. The last estimated date you were on the account(s).
6. The email account registered with the username(s) (If you still have access to it, we can send you your password to the email account).

Click here to send in a support ticket.

or

What is his IGN?

Its possible that he was banned for Fraud, Harrasment, Or Other things.

If you searched the forums for the banned accounts name and/or any characters names on the banned account and cannot find out why he/she has been banned then you will need to send in a support ticket.

[dr_dre]

yeah that what happened
he cant log in from the server truned to anthemro

[shane3x]

Q: I lost my account information, is there any way to get it back?
A: Send in support ticket under the "Lost items/Scams" category and include as many details relevant to the account as possible, such as:

1. The most recent screenshot that you have of you playing a character on your account.
2. The name of your Internet Service Provider (Ex. AOL, Comcast, NetZero, etc).
3. Your IP (Find out yours at http://whatismyip.org/).
4. Your previous password for the account(s).
5. The last estimated date you were on the account(s).
6. The email account registered with the username(s) (If you still have access to it, we can send you your password to the email account).

Click here to send in a support ticket.

Then you want him to follow this. In future please try to provide as much detail as possibly so we can help you faster.

[Denia]

Ask him to check the account name again. That account name that you gave is not even activated. That's why it's showing up as blocked.

[shane3x]

Ask him to check the account name again. That account name that you gave is not even activated. That's why it's showing up as blocked.

Oh man, I wonder if he even read my reply the first time