I try to get them done within a day. Generally, I do tickets as soon as I get home, and then occasionally throughout the night. Occasionally a few take a bit longer when my schedule gets weird or busy. I have been spending a lot of time with family the last few days so I will be doing a few, but most tickets that were submitted in the last day or so or that are pending will go unanswered until tonight or tomorrow

As others have said, always make sure your ticket includes all the correct information as that can always delay your ticket by a day or so. Ie, agree to ad cost, correct username/password for all accounts involved, not in a guild or party for certain requests.