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The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: konoki on June 20, 2010, 08:56:43 am

Title: Question about Support Tickets
Post by: konoki on June 20, 2010, 08:56:43 am

How long does it normally take for a support ticket to be checked?

Title: Re: Question about Support Tickets
Post by: Xia Xue on June 20, 2010, 08:59:29 am

it depends on the issue but sometimes it can be answered in less than an hour

Title: Re: Question about Support Tickets
Post by: konoki on June 20, 2010, 09:03:54 am

That's what I thought as well, but I have a spend credit request from yesterday still open.So I just assumed that the GM's were busy with other stuff but I was just curious about it.

Title: Re: Question about Support Tickets
Post by: Xia Xue on June 20, 2010, 09:11:58 am

what was your request then?? it takes some time especially if its about guild name change

Title: Re: Question about Support Tickets
Post by: Haine on June 20, 2010, 09:15:56 am

I'm just busy with sqi arena. Spend credits are done within 2 days pending if it requires implementation or not.

Title: Re: Question about Support Tickets
Post by: konoki on June 20, 2010, 09:28:11 am

That fine Haine, I can wait as long as it takes. I know you are busy. Thx both of you for answering my question ^^

Title: Re: Question about Support Tickets
Post by: SilentIce on June 20, 2010, 09:37:21 am

Quote from: konoki on June 20, 2010, 09:03:54 am

That's what I thought as well, but I have a spend credit request from yesterday still open.So I just assumed that the GM's were busy with other stuff but I was just curious about it.

1 day of waiting. BAAAAAW. Thats what I say about this.  8)

Title: Re: Question about Support Tickets
Post by: konoki on June 20, 2010, 10:39:34 am

Well, I wouldn't of known. This is the first time I do a spend credit request ticket.

Title: Re: Question about Support Tickets
Post by: colors on July 03, 2010, 12:57:44 am

hmm 2010-06-29 00:50:38 still w8ing on unslot

Title: Re: Question about Support Tickets
Post by: MinTako on July 03, 2010, 08:25:27 am

Quote from: colors on July 03, 2010, 12:57:44 am

hmm 2010-06-29 00:50:38 still w8ing on unslot

I can second this. I have an unslotting + some items waiting for 4 days now.

Title: Re: Question about Support Tickets
Post by: Haine on July 04, 2010, 01:31:23 am

My net has been out the last few days, so I couldn't do them. Apparently Tesla didn't want to do them, so I will be doing a few of them tonight and the rest later tomorrow.

Title: Re: Question about Support Tickets
Post by: Combo on July 04, 2010, 03:43:10 am

Quote from: GM Haine on July 04, 2010, 01:31:23 am

My net has been out the last few days, so I couldn't do them. Apparently Tesla didn't want to do them, so I will be doing a few of them tonight and the rest later tomorrow.

Our hero~!

Title: Re: Question about Support Tickets
Post by: SilentIce on July 04, 2010, 04:08:21 am

Quote from: GM Haine on July 04, 2010, 01:31:23 am

My net has been out the last few days, so I couldn't do them. Apparently Tesla didn't want to do them, so I will be doing a few of them tonight and the rest later tomorrow.

Might be time to bring in new blood to the GM crew?  ::)