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The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: exorcist_jr on February 08, 2009, 11:00:14 am

Title: Really need Support
Post by: exorcist_jr on February 08, 2009, 11:00:14 am

Why it takes so long,..
i have problem with my donation,..
I've send ed my money,
but my credit is still zero
i can't understand it.

Title: Re: Really need Support
Post by: Roon on February 08, 2009, 11:01:17 am

wrong section, better to go under "general questions" but in any case, you must submit a support ticket before something can be done; http://www.anthemro.com/support/

Title: Re: Really need Support
Post by: exorcist_jr on February 08, 2009, 11:59:54 am

i did it,..
but i don't really understand it,.
why it takes so much time..
i got no answer

Title: Re: Really need Support
Post by: Roon on February 08, 2009, 12:03:47 pm

how long has it been? Its generally not a good idea to complain about support ticket time, since it doesn't make your case go by any faster and in some cases the GMs will bump you back to last in line since you tried to cut ahead by making a thread about it.

It all depends on how complicated your case is, some people wait months before their issues can be resolved.

Title: Re: Really need Support
Post by: No Fixed Path on February 08, 2009, 12:03:59 pm

Did you use paypal and a bank account? If you did i can take up to 10 days depending where you live. If you used a credit card then It should be instant.

Title: Re: Really need Support
Post by: Varis on February 08, 2009, 12:09:02 pm

Quote from: lil_dragon_blue on February 08, 2009, 12:03:47 pm

how long has it been? Its generally not a good idea to complain about support ticket time, since it doesn't make your case go by any faster and in some cases the GMs will bump you back to last in line since you tried to cut ahead by making a thread about it.

That does not happen. The GM's do not change the order of the tickets. The only way a ticket can get bumped to the bottom of the list is if the player who submitted the ticket makes another reply in that ticket.

Title: Re: Really need Support
Post by: Roon on February 08, 2009, 12:09:56 pm

Quote from: Varis on February 08, 2009, 12:09:02 pm

Quote from: lil_dragon_blue on February 08, 2009, 12:03:47 pm

how long has it been? Its generally not a good idea to complain about support ticket time, since it doesn't make your case go by any faster and in some cases the GMs will bump you back to last in line since you tried to cut ahead by making a thread about it.

That does not happen. The GM's do not change the order of the tickets. The only way a ticket can get bumped to the bottom of the list is if the player who submitted the ticket makes another reply in that ticket.

Okay, sorry, I was just repeating what I'd heard (several times) before.