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Deprecated: Function create_function() is deprecated in /var/www/html/jellyro.com/archive/forums/Sources/Load.php on line 268 Print Page - Support Ticket IGNORED
Old aRO Forums
The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: joyce0504 on December 25, 2008, 03:00:01 pm
Title: Support Ticket IGNORED
Post by: joyce0504 on December 25, 2008, 03:00:01 pm
How come my support tickets are somehow being ignored........ "waiting for GM response" again and again....
Title: Re: Support Ticket IGNORED
Post by: Reiz0r on December 25, 2008, 03:09:52 pm
On what timeframe and do you keep updating it?
Title: Re: Support Ticket IGNORED
Post by: joyce0504 on December 25, 2008, 03:14:05 pm
I just updated it mins ago..... I made that support ticket yesterday
Title: Re: Support Ticket IGNORED
Post by: Anya on December 25, 2008, 03:15:51 pm
Everytime you update or bump a ticket, it goes down to the end of the queue. However, it's Christmas, and all(?) of the GMs celebrate, so cut them some slack?
Title: Re: Support Ticket IGNORED
Post by: joyce0504 on December 25, 2008, 03:18:42 pm
;D hahaha u've got a point...
Title: Re: Support Ticket IGNORED
Post by: Varis on December 25, 2008, 03:38:45 pm
Yeah, bumping your ticket has the opposite effect on tickets compared to what bumping does to threads on the forums. Instead of moving the ticket to the top, it moves it to the bottom. This is because tickets are more or less answered in order of oldest to newest, so the longer a ticket goes without any attention, the closer to the top of the list it gets.
Title: Re: Support Ticket IGNORED
Post by: Duplighost on December 25, 2008, 06:49:57 pm
Yeah, bumping your ticket has the opposite effect on tickets compared to what bumping does to threads on the forums. Instead of moving the ticket to the top, it moves it to the bottom. This is because tickets are more or less answered in order of oldest to newest, so the longer a ticket goes without any attention, the closer to the top of the list it gets.
*bangs head on desk*
Title: Re: Support Ticket IGNORED
Post by: Varis on December 25, 2008, 07:12:55 pm
What?
Title: Re: Support Ticket IGNORED
Post by: charles241 on December 25, 2008, 08:37:06 pm
I just updated it mins ago..... I made that support ticket yesterday
You made it yesterday and you're saying that it's been ignored? ???
even a report takes some 2 days to get answered, just be patient >_>
It's not me. lol.
i know, was just supporting your statement
Title: Re: Support Ticket IGNORED
Post by: SolBad-Kid on December 26, 2008, 10:23:25 am
Lol, I hope I don't have to wait another couple of monhts. -.-
Title: Re: Support Ticket IGNORED
Post by: Linni on December 26, 2008, 10:49:20 am
a month? im waiting for a year now
Title: Re: Support Ticket IGNORED
Post by: `DarkAngel on December 26, 2008, 06:07:36 pm
i have a 2; 2 year old tickets, the other i kept bumping every 3 weeks, the other once a month. Gm's curent are somewhat incompetent on my Point of view. ctrl+ 3
Title: Re: Support Ticket IGNORED
Post by: Narshe on December 26, 2008, 06:16:08 pm
i have a 2; 2 year old tickets, the other i kept bumping every 3 weeks, the other once a month. Gm's curent are somewhat incompetent on my Point of view. ctrl+ 3
Yeah, bumping your ticket has the opposite effect on tickets compared to what bumping does to threads on the forums. Instead of moving the ticket to the top, it moves it to the bottom. This is because tickets are more or less answered in order of oldest to newest, so the longer a ticket goes without any attention, the closer to the top of the list it gets.
Title: Re: Support Ticket IGNORED
Post by: Varis on December 26, 2008, 08:45:02 pm
Perhaps a visual is in order since a lot of people (not just those in this thread, but many others) don't quite seem to understand how bumping a ticket actually does the opposite of what you intend it to do.
Let's take a hypothetical batch of 10 tickets.
ID
Username
10001
Aaron
10002
Bob
10003
Christine
10004
Drew
10005
Elise
10006
Frank
10007
Grace
10008
Hank
10009
Inez
10010
Justin
Under normal circumstances, the GMs will look at those tickets in order starting with the ones at the top, and working their way down. There may be occasional exceptions to this, but, generally, the GMs will stick pretty close to the top-down order that the tickets appear in.
So, taking that into consideration, assuming nothing is done with any of the tickets on that list until a GM looks at them, Aaron is probably going to have his ticket dealt with first, and Justin will have his ticket dealt with last, and all the others done in between in respective order.
However, let's say that Grace and Bob decide that they've waited too long for a reply, and they each decide to bump their respective tickets. This is what the list will now look like (let's say Grace bumped first, and then Bob shortly thereafter):
ID
Username
10001
Aaron
10003
Christine
10004
Drew
10005
Elise
10006
Frank
10008
Hank
10009
Inez
10010
Justin
10007
Grace
10002
Bob
Now, the next time a GM goes to do tickets, Aaron's ticket will still be done first, but now Grace and Bob will be last instead of Justin, and all the other tickets in the middle will be seen just a little bit sooner. As you can see, the actual ticket number doesn't have any impact on when your ticket gets looked at. The order of the list is based purely on the date of the most recent post in that ticket.
The kicker here, though, is that the actual support ticket bin doesn't have just 10 tickets in it. No, the GMs could only be so lucky. I would imagine that, on average (throughout the course of the year), on any given day, there's likely to be 100-200 tickets in the sub GM bin, so bumping yourself down to the botton of THAT list is reeeeaaaaallly not a good thing for your ticket.
To make matters even worse, let's say you bump a ticket that was waiting on a High GM or a specific member of the staff (in other words, your ticket was in a bin other than the basic "Waiting on GM" bin). What happens when you do that? Your ticket not only gets buried at the bottom of the other tickets, BUT your ticket gets teleported back to the basic bin again, which means it could be quite some time before your ticket gets moved (again) back to the bin it was supposed to be in. At that point, you'll be at the bottom of THAT bin again, so you've totally screwed yourself now.
Well, I think that about covers the lesson for today. Any question? ;)
Title: Re: Support Ticket IGNORED
Post by: Chioki on December 30, 2008, 03:05:46 pm
i have a 2; 2 year old tickets, the other i kept bumping every 3 weeks, the other once a month. Gm's curent are somewhat incompetent on my Point of view. ctrl+ 3