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The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: Knuckl3s on November 13, 2008, 10:15:14 pm

Title: about support ticket...
Post by: Knuckl3s on November 13, 2008, 10:15:14 pm

i just wanna kno y it takes so dam long 2 respond 2 da support tickets.. i understand that u guys may have a lot of support tickets but all im askin is 2 tell me my new passwords 4 my other 2 accounts..it would take less than 5 mins but its prolly been over a week...as well as my character n item lost problem... dont take me wrong.. its not like i dont appreciate nethin u guys do or have shit 2 say..i kno da gms have work 2 do but all im askin is 4 like 5 mins of ur time plz.. -_-

Title: Re: about support ticket...
Post by: Mirenia on November 13, 2008, 10:31:28 pm

The GM's are most likely working on other things to better the server and fix some of the things that are broken (or just need to be worked on). Also, they probably have a TON of support tickets still to deal with and along with spend credits now since the Kaho Changer, Unslot etc. is down.  Just be patient like everyone else and they will get to you when they can. They are trying their best to get to everyone and sort things out with the server as well.

Title: Re: about support ticket...
Post by: Knuckl3s on November 13, 2008, 10:59:02 pm

i understand that but i cant play at all since my character n items r lost wit 1 account n my other 2 accounts passwords were changed.. all im askin is 2 plz atleast give me the pass 2 the other 2 accounts.. i mean that should seriously take 2 mins.. they just need 2 open up a notepad file =\... i cant play at all n i really miss ro haha.. n the thing is they responded quik wit the 1st ticket then when i replied.. thats when it took a while.. atleast my passwords.. plzzz =D lol pretty plz? o.O

Title: Re: about support ticket...
Post by: shizu dark on November 13, 2008, 11:05:36 pm

It wouldn't be fair for other players who sent in support tickets.

If the GMs give you 2 or 5 minutes of their time. Everyone else is going to want 2 or 5 minutes of their time.

Title: Re: about support ticket...
Post by: Roon on November 13, 2008, 11:09:04 pm

the thing is, there are probably 100+ people waiting on '2-4 min.' of GM's time with problems that are as minimal in terms of time consumption as yours. There's been so much to do for them lately I wouldn't be surprised if they're backlogged. Please have patience, and in the meantime, just chill ingame with friends or find something else to do until you can get your accounts back. =)

Title: Re: about support ticket...
Post by: Knuckl3s on November 14, 2008, 12:02:27 am

well if they have all those tickets howd they respond 2 ask a question but when i replied 2 ask 4 their help, they decide 2 take 4ever ..my bad dont mean 2 sound disrespectful or nethin but all i wanna do is get bak 2 playin the same fun ro server as i was 2 to 3 years ago.. -_-   w/e but its lame...

Title: Re: about support ticket...
Post by: Xeek on November 14, 2008, 11:41:25 am

once you update, it seems to take longer: 1-2 weeks. Then repeat that cycle until your problem gets resolved  :-[

Title: Re: about support ticket...
Post by: Tavo on November 14, 2008, 11:44:23 am

Some Of Tickets Take Sooo Long Even A year or months /ok

Just Be patience and enjoy ur real life

Title: Re: about support ticket...
Post by: Knuckl3s on November 14, 2008, 08:11:09 pm

so im guessin imma have 2 take another 2-3 year break? -_- lol

Title: Re: about support ticket...
Post by: Roon on November 14, 2008, 09:09:52 pm

Quote from: Knuckl3s on November 14, 2008, 08:11:09 pm

so im guessin imma have 2 take another 2-3 year break? -_- lol

no, for a ticket like yours, maybe a week or two? .__.

mushizuki, dont scare him off with exaggeration - ONLY item scams take that long, because its a lengthy process for the GMs to get your items back.
Knuckl3s shouldn't have too long to wait.

Title: Re: about support ticket...
Post by: Knuckl3s on November 14, 2008, 09:16:35 pm

hopefully =D.. ur gettin my hopes up lol.. n hopefully my other 2 accounts actually have my items/money/characters in em lol.. n hope 2 c u guys in da game

Title: Re: about support ticket...
Post by: Roon on November 14, 2008, 09:18:09 pm

As long as its really your account and items, you'll get them back xD

see you in game soon /ok

Title: Re: about support ticket...
Post by: Knuckl3s on November 14, 2008, 09:20:29 pm

yup n i even sent em proof along wit my ticket =D.. i miss dis game..hopefully i still got my touch.. my sinx owned bout 3 years ago haha n if u pvp im sure ill c u lol

Title: Re: about support ticket...
Post by: DarLah on November 15, 2008, 01:55:29 pm

i understand how you feel.. my ticket is 5mos old now.. GMs still doesnt answer it.. what i did is buy a new Char and gear it up while waiting for my 2accts.

Title: Re: about support ticket...
Post by: Fidelis on November 16, 2008, 04:42:31 am

Some of you should be aware that it's not as easy to give out the password to an account. The fastest way for a password recovery is if you still have access to the email address registered to the account. This way, we can send you a password recovery email. But in case you forgot which email you used, you need to provide us with the following information:
1. The most recent screenshot that you have of you playing a character on your account.
2. The name of your Internet Service Provider (Ex. AOL, Comcast, NetZero, etc).
3. Your IP (Find out yours at http://whatismyip.org/).
4. Your previous password for the account(s).
5. The last estimated date you were on the account(s).
6. Character names, base and job levels, headgears, look, etc.

If you are unable to give us proof that you are the owner of the account, we are unable to tell you the password.
You cannot simply take it for granted to get back the accounts in one minute if you stopped playing for two years, when you still played on the server called AnimaRO, but don't have access to the email address anymore.

(If you do not remember the email address, as we are not allowed to tell you which email is registered to the account, you can submit all of the email addresses you might have used/you are currently using, so we can check if they match.)

I know, it sounds dissatisfying, but accounts or items lost prior to or during the server split back in February/March 2007 are not recoverable any more, assuming you don't have access to the email address registered to the accounts, since there are no logs of this time anymore. You're way too late if you send in a ticket NOW, two and a half years after the server split, requesting your account passwords. Not saying that you (Knuckl3s) stopped playing prior to this happening, but the dates mentioned in your support ticket are from 2006.  :-[
Also, if you're able to stop playing for 2 years, you should be able to wait at least one or two weeks for your ticket to be resolved. Creating multiple tickets will only slow down everything. :<


As for the other tickets that are currently in the "Waiting for GM or High GM response" state for quite a long time: I'm really sorry for that, but if you didn't share passwords and items with other players, you wouldn't have to wait. :(