Old aRO Forums

The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: Sacherz on June 30, 2008, 01:34:25 pm

Title: SPEND CREDIT...1 month and counting?!
Post by: Sacherz on June 30, 2008, 01:34:25 pm

Sorry, I didn't know where to post this, this may be in the wrong section...but...

I have some support tickets that have NOT been answered properly, they're like after weeks of waiting "is anyone doing this"
no...so i was wondering if the gms COULD POSSIBLY finish answering my tickets?

or ...answering my over 10 day old spend credit request?  Like am i the only one who hasn't had anything answered as of late?
....because my spend credit was done on...2008-06-10 19:18:11

...it's been a while...i was wondering if the gms would see this and possibly help me out with my tickets and spend request?
thank you!

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: shane3x on June 30, 2008, 06:47:06 pm

Support tickets can't be helped, you should know the GM's are always extremely busy with those. As for Spend credit requests you do have a right to complain if it isn't like one that requires a server reboot.

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Sacherz on July 01, 2008, 01:49:16 pm

ummm my support tickets date back to over 3 months ago i believe
and what i dont get is how HALF of them get a "forwarding to high gm" message..and the other half havnt been touched


and my SPEND CREDIT is just an item restoration and it has been sitting for days.
I mean if they're not going to do it, they could at least decline?

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Najara on July 01, 2008, 03:16:34 pm

The GM's are busy and such, but I think it woudn't harm if they could atleast try to answer the tickets a little bit faster..
Some are waiting almost a year, that's not cool. ;o

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Souless_koji on July 01, 2008, 03:41:12 pm

GHEE EMMS need to get more staff  :P they should top being so stubborn and start interview's/applications for new Support/Event gms.

@Sacherz There are many people who have been wating far longer than you, I know your frustration cause I recently had a ticket that went for nerly 4 months but GM's did get around to it and did a great job. I know its extremely hard but be patiant  ;D

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Najara on July 01, 2008, 03:49:49 pm

Quote from: Souless_koji on July 01, 2008, 03:41:12 pm

GHEE EMMS need to get more staff  :P they should top being so stubborn and start interview's/applications for new Support/Event gms.

@Sacherz There are many people who have been wating far longer than you, I know your frustration cause I recently had a ticket that went for nerly 4 months but GM's did get around to it and did a great job. I know its extremely hard but be patiant  ;D

I don't really think it matters howlong you've been waiting..
one month is actually way to long.. =l

Take for example a divorcing;
divorced people woudn't like to be stuck against one another for an extra year, woudn't they? ;o

And I so agree about the staff..
But it's hard to find non-corrupt professionals, besides.. aRO's staff is probably already above the avantage of knowledge.
Since it's a server with a huge community.. pro's are a requirement.
Just imagen a First-time GM starts to spawn about 100 MVP's in the middle of pront just to check his neat @commands.. /swt

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Sacherz on July 02, 2008, 05:06:48 am

so people WITH older tickets ARE still getting answered?

what frustrates me is i have some from march, fine that's not a year and all BUT
i mean i re-made some of the tickets and THOSE got attention in the same day?  and itw as like "forwarding to high gms"
....
and then i never heard from them again.

I am aware of how tickets work and I know it's frustrating, the list of them goes on and on and on..(my in game wife who's inactive used to do tickets and id watch her and just be like ..... :-\)

anyways......yes it is hard to find good staff..
but ....this IS a tad ridiculous
I think waiting over a week is not good..

i think tickets should honestly take no longer than a week to be answered.
I don't know how they've divided up the team for tickets...but if they haven't...a good idea may be
one gm to 1-2 subjets?

example:...i dunno im just throwing this out there but like..GM Deniya could specifically look JUST at harassment and item restorations.

i mean just focus each gm to 1-2 topics ..i dunno O_O

maybe they already do that though i do know tickets ARE ridiculous...if i watch my ticket numbers, in a few days they change drastically

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: shane3x on July 02, 2008, 05:10:18 am

Item recoveries take the longest to do and you can't exactly get new, experienced and trustworthy staff on the spot. If you wait longer enough something might happen /swt

I think a lot of us are fed up with the long time they seem to take but they are doing their best I'm sure to make things better.

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Sacherz on July 02, 2008, 01:12:13 pm

believe me shane, I know that better than nearly anybody else....
believe me...<shakes head at the past>
so many things went wrong there, so many things no one even knows about.

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: ~Axle~ on July 02, 2008, 01:18:15 pm

They do indeed need more staff. However a few of them have just been promoted, right?
That means that after they get well versed in doing this kinda thing, it should become faster.

I feel kinda bad for them though. I wouldn't exactly call it a promotion... You just get slapped with more work @___@

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Corjer on July 03, 2008, 03:49:26 am

7 months and still no reply :D thx gms! :o

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Sacherz on July 09, 2008, 06:58:30 pm

srsly?!?!


....come on gms
its almost been a month for my SPEND CREDIT.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Sapphirion on July 09, 2008, 11:23:57 pm

there's really no point in complaining this wont make it any faster

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Ardhrel on July 10, 2008, 12:21:05 am

Quote from: Sacherz on July 09, 2008, 06:58:30 pm

srsly?!?!


....come on gms
its almost been a month for my SPEND CREDIT.

A month? Well it took like 7 months for a leecher that I know to get his stuff back. Some tickets might be around a 1yr old, am I right?

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Sacherz on July 10, 2008, 03:06:19 am

its not a ticket.
its a spend credit request.


spend credit say 24-48 hours.

Tickets...i have old ones too.
ive just given up on those.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Najara on July 10, 2008, 05:58:13 am

Threads as these always end up whining about which person is waiting the longest..
What's the point of that? :x

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: si_la_vida_no_te_s on July 10, 2008, 09:35:25 am

Quote from: Corjer on July 03, 2008, 03:49:26 am

7 months and still no reply :D thx gms! :o

@Pokket~  I think we just wanted that the admin will realize that they should recruit more  GM´s to make things more easy....

Title: Re: Regarding SUPPORT tickets and SPEND CREDIT
Post by: Najara on July 10, 2008, 12:31:57 pm

Quote from: si_la_vida_no_te_s on July 10, 2008, 09:35:25 am

Quote from: Corjer on July 03, 2008, 03:49:26 am

7 months and still no reply :D thx gms! :o

@Pokket~  I think we just wanted that the admin will realize that they should recruit more  GM´s to make things more easy....

I know that.. but It's not gonna happen on a way like this. /ok
Just make a poll/suggestion from it at the "suggestion and random idea's" section.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: lugsy on July 10, 2008, 01:03:26 pm

"Waiting for a high GM" pretty much means "I don't want to respond and be wrong, let me get someone that will".
Where as I have(had) 2 Tickets waiting Specifically for talis for a few weeks and he hasn't said anything. I closed one of them cuz I was tired of having 7 tickets open.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Rachella on July 11, 2008, 01:02:27 am

How do the GM's disperse the work amongst themselves? Does anyone know?

Reason I ask is, maybe they might think about assigning a few people to specifically answer tickets and such, be their main job?

I have no idea, I'm not sure about the life of a GM and what they do on a daily basis. :) Just a thought?

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Denia on July 11, 2008, 01:07:56 am

Sachi, we do not do the spend credit unless in the ticket, it states for you to send in the spend credit.

It is the job of the GM who currently has your ticket to do that spend credit as they know what is going on with your stuff.

Otherwise there would be a shitton of spend credit requests saying that they lost things instead of tickets.

And lugsy, you wouldn't have that attitude if players didn't jump right on us for being wrong.

If I could get my monthly salary of RL pay of $3k (and some change) I would gladly do tickets all day and all night, that and if it were actual job history... I don't think "Working on a private RO server" would look good on a resume though.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Warr on July 11, 2008, 09:11:22 pm

Quote from: GM Denia on July 11, 2008, 01:07:56 am

If I could get my monthly salary of RL pay of $3k (and some change) I would gladly do tickets all day and all night, that and if it were actual job history... I don't think "Working on a private RO server" would look good on a resume though.

What? How you think I got my job for N.A.S.A, it was my experience in aRO. Duh. Lmao.

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Dr.House on July 11, 2008, 09:17:31 pm

Quote from: Warr on July 11, 2008, 09:11:22 pm

Quote from: GM Denia on July 11, 2008, 01:07:56 am

If I could get my monthly salary of RL pay of $3k (and some change) I would gladly do tickets all day and all night, that and if it were actual job history... I don't think "Working on a private RO server" would look good on a resume though.

What? How you think I got my job for N.A.S.A, it was my experience in aRO. Duh. Lmao.

Well of course you got the job you were the biggest airhead around  ::). last i remember astronauts could always use a biological air supply unit aka you

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: ***BLITZ*** on July 11, 2008, 09:27:27 pm

T___T ./pat Former Sachi <3
i bet u can do tickets faster than them O_o with some sense onto it :3

Title: Re: SPEND CREDIT...1 month and counting?!
Post by: Warr on July 11, 2008, 09:57:47 pm

Quote from: Dr.House on July 11, 2008, 09:17:31 pm

Quote from: Warr on July 11, 2008, 09:11:22 pm

Quote from: GM Denia on July 11, 2008, 01:07:56 am

If I could get my monthly salary of RL pay of $3k (and some change) I would gladly do tickets all day and all night, that and if it were actual job history... I don't think "Working on a private RO server" would look good on a resume though.

What? How you think I got my job for N.A.S.A, it was my experience in aRO. Duh. Lmao.

Well of course you got the job you were the biggest airhead around  ::). last i remember astronauts could always use a biological air supply unit aka you

I dunno who you are =( So I could care less for your post  :'(. Btw that joke was fail. /pat