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The 'Other' Section => AnesisRO Archive => Archive => General Questions => Topic started by: antology on March 15, 2008, 03:48:12 am

Title: support ticket question
Post by: antology on March 15, 2008, 03:48:12 am

well I submitted a ticket 4 months ago and it was answered around two weeks back, it stated that it was waiting for player response so I provided the required information and resent it now reads "waiting for High GM response" does this mean Im going to have to wait an equally long time to fianlly get my ticket answered or are these kind of tickets given priority?
thanks

Title: Re: support ticket question
Post by: shane3x on March 15, 2008, 04:44:42 am

I hear some GMs are doing exams and stuff and with those GMs not doing the minor stuff the higher GMs have to pick up the slack until then. Hopefully a GM sees this and will be able to help you out.

Title: Re: support ticket question
Post by: antology on March 16, 2008, 01:55:01 am

Quote from: shane3x on March 15, 2008, 04:44:42 am

I hear some GMs are doing exams and stuff and with those GMs not doing the minor stuff the higher GMs have to pick up the slack until then. Hopefully a GM sees this and will be able to help you out.

thanks shane
would a GM kindly look into the matter then??

Title: Re: support ticket question
Post by: AceJay on March 16, 2008, 02:00:37 am

Quote from: antology on March 16, 2008, 01:55:01 am

Quote from: shane3x on March 15, 2008, 04:44:42 am

I hear some GMs are doing exams and stuff and with those GMs not doing the minor stuff the higher GMs have to pick up the slack until then. Hopefully a GM sees this and will be able to help you out.

thanks shane
would a GM kindly look into the matter then??

Well of course they will, you just have to be patient.

Also, GMs are trained not to help if you ask like this on the forums, as it'd be bias.

Anyway, just wait, it'll be answered soon. I doubt it will take 4 months again.

Title: Re: support ticket question
Post by: antology on March 18, 2008, 12:26:07 am

If I were to sell the char whose name my ticket was sent in,what would hannen,would I be able to transfer the ticket in the name of my new account?

Title: Re: support ticket question
Post by: LostLimit on March 18, 2008, 12:37:44 am

You can click on your support ticket and make changes/updates, but of course that would bump your ticket back to the bottom of the line. As a result, you would have to wait even longer.

Title: Re: support ticket question
Post by: shane3x on March 18, 2008, 03:16:11 am

Quote from: antology on March 18, 2008, 12:26:07 am

If I were to sell the char whose name my ticket was sent in,what would hannen,would I be able to transfer the ticket in the name of my new account?

It'd depend what the ticket is.

Title: Re: support ticket question
Post by: antology on March 18, 2008, 11:52:45 am

Quote from: shane3x on March 18, 2008, 03:16:11 am

Quote from: antology on March 18, 2008, 12:26:07 am

If I were to sell the char whose name my ticket was sent in,what would hannen,would I be able to transfer the ticket in the name of my new account?

It'd depend what the ticket is.

umm what do you mean by that?xD